Welcome to RISOVA. By using our website and placing an order, you agree to the terms below. Please read them carefully before making a purchase.
Who We Are
This website is operated under the trade name Risova by Luís Lima, Av. Dr. António José de Almeida, Viseu, Portugal. You can reach us at contact@risova.store — we reply within one business day.
General
By accessing our website and purchasing from us, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or guardian to use this site.
Orders
We reserve the right to refuse, cancel, or limit any order if we believe it may be fraudulent, unauthorized, or in violation of our policies.
Pricing and Availability
All prices are subject to change without notice. We do our best to keep product information, pricing, and availability accurate, but errors may occur. In the event of a pricing error, we reserve the right to cancel affected orders.
Shipping
All shipping times provided on our website are estimated and not guaranteed. Delivery may be affected by customs, courier delays, weather, or other external factors outside our control.
Refunds and Returns
All refund and return requests are handled according to our Refund and Return Policy, which also explains your statutory 14-day right of withdrawal as a UK or EU consumer, and who pays return shipping in each situation. Please review it before making a purchase.
Your Statutory Rights
Nothing in these Terms limits or excludes your statutory rights as a consumer, including your rights in relation to faulty or misdescribed goods under the laws of your country of residence. This includes the legal guarantee of conformity (3 years for movable goods in Portugal, minimum 2 years across the EU) and, for UK consumers, the Consumer Rights Act 2015.
Complaints & Dispute Resolution
Please contact us first at contact@risova.store. If a dispute cannot be resolved directly, you may use Portugal's Livro de Reclamações Eletrónico at livroreclamacoes.pt, or refer the matter to an alternative dispute resolution body — in Portugal, the CNIACC (cniacc.pt).
Intellectual Property
All content on this website — including logos, text, images, graphics, and design — is the property of RISOVA or its licensors and may not be copied, reproduced, or used without prior written permission.
Limitation of Liability
RISOVA is not responsible for delays, losses, or damages caused by events outside our control, including carrier delays, customs issues, or force majeure events. To the extent permitted by law, our liability is limited to the value of the order placed. Nothing in this section limits any liability that cannot be limited by law.
Governing Law
These Terms are governed by the laws of Portugal. If you are a consumer, you additionally benefit from any mandatory consumer protection provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.
Contact
For any questions about these Terms of Service, contact us at contact@risova.store.