At RISOVA, we aim to process and deliver your order as quickly as possible. Here's everything you need to know about how we ship.
Shipping Cost
Shipping is free on every order — no minimum spend, no hidden fees added at checkout.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Shipping Time
Estimated shipping time is 7–10 business days after your order has been processed.
Please note that delivery times are estimates and may vary depending on your location, customs clearance, local postal services, and periods of high demand.
Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.
Delays
While we work with reliable shipping partners, delays may occasionally occur due to factors outside our control, such as customs inspections, weather conditions, or courier disruptions. If your order is significantly delayed, please contact us and we'll do our best to help.
Lost or Missing Packages
If your tracking shows no movement for more than 10 business days, or your order is marked delivered but hasn't arrived, contact us at contact@risova.store. We'll investigate with the carrier and, if the package is confirmed lost, send you a free replacement or a full refund — your choice.
Customs & Import Charges
In the rare event that your order is subject to an unexpected customs or import handling charge, contact us before paying anything and we'll help resolve it.
Contact
If you have any questions about your delivery, please contact us at contact@risova.store.
Business Information
Trade name: Risova
Operated by: Luís Lima
Av. Dr. António José de Almeida, Viseu, Portugal
Email: contact@risova.store