Risova operates this store and website to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, or make a purchase. Please read it carefully.
Who We Are (Data Controller)
The data controller responsible for this store is Risova, operated by Luís Lima, Av. Dr. António José de Almeida, Viseu, Portugal. For any privacy question or request, contact contact@risova.store.
Personal Information We Collect
Depending on how you interact with our Services, we may collect or process the following:
- Contact details (name, shipping address, billing address, email, phone number)
- Payment information (processed securely via Shopify — we do not store full card details)
- Account information (login details, preferences)
- Order information (products purchased, returns, cancellations)
- Communication data (customer support messages)
- Device and usage data (IP address, browser type, website interactions)
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide shipping and tracking updates
- Offer customer support
- Improve our website and services
- Prevent fraud and ensure secure transactions
- Send order-related communications
- Send marketing emails if you opt in
How We Share Your Information
We may share your information with:
- Shopify (our ecommerce platform provider)
- Payment processors (for secure transactions)
- Shipping and fulfillment partners
- Customer support and technical service providers
- Advertising and analytics partners (such as Meta) — see "Cookies & Tracking" below
We do not sell your personal data.
Cookies & Tracking
We use cookies and similar technologies to run the store and understand how it is used. Specifically:
- Shopify — essential cookies needed for the cart, checkout, and security.
- Meta (Facebook & Instagram) — the Meta Pixel and Conversions API help us measure our advertising and show more relevant ads. Data shared may include pages visited, actions taken (such as adding to cart or purchasing), and hashed contact details. See Meta's Privacy Policy.
- Judge.me — powers product reviews.
- Order fulfillment tools (such as AutoDS) — process order and shipping details so your package reaches you.
Where required by law (including in the UK and EEA), non-essential cookies are only set with your consent, which you can give or withdraw through the cookie banner on our site. You can also manage cookies through your browser settings.
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes your personal information to provide and improve the Services. You can read more about Shopify's privacy practices at privacy.shopify.com.
Third-Party Services
We may use third-party services for payment, shipping, analytics, and marketing. These providers have their own privacy policies. We are not responsible for the privacy practices of third-party websites.
Children's Data
Our Services are not intended for individuals under the age of majority in their country. We do not knowingly collect personal data from children.
Data Security & Retention
We use reasonable security measures to protect your personal data. We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and provide customer support.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of your data
- Request deletion of your data
- Object to certain processing
- Withdraw consent for marketing
- Lodge a complaint with a supervisory authority — in Portugal, the CNPD (cnpd.pt); in the UK, the ICO (ico.org.uk)
To exercise any of these rights, contact us at contact@risova.store.
International Transfers
Your personal data may be transferred and processed outside your country, including outside the EU/EEA. We ensure appropriate safeguards are in place where required.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Contact Us
Questions about this Privacy Policy? Reach us at contact@risova.store.